What forms of payment do you accept?Monarch Project accepts Visa, American Express, Mastercard, Discover, Apple Pay, Google Pay. We do not accept cash, check or cash-on-delivery (C.O.D).
Is my credit card secure?Monarch Project uses Shopify Payments to process all credit card transactions.
Shopify Payments comply with the highest level of PCI (Payment Card Industry) standards so you can ensure your details are safe.
How do I cancel my order?To cancel an order please firstname.lastname@example.org and we will respond to your inquiry as soon as possible.
Where does Monarch Project deliver to?Monarch Project currently only delivers within USA.
What happens if I order something that is not in stock?We aim to update the website with the latest stock information, however occasionally stock does sell out due to popularity. In this case we will notify you as soon as possible by phone or email.
How do promotions work?Promotions include free gifts, discounts or sale items and promotional codes.
Promotions are valid for a specified period of time and be of single use only unless otherwise specified. Single use promotions must be used in their entirety and cannot be combined with any other promotions.
If you wish to refund or exchange a product that was purchased during a promotion, you will receive a refund or goods to that amount. If the promotion has expired you forfeit the use of that promotion on the replacement or on future orders. Monarch Project reserves the right to cancel any promotion at any time.
How do I use a promotional code?You can enter a promo code on the order confirmation page or in the shopping cart.
How do I change my account information?
To change your account information simply login to the website using your email address and password.